Client Support Officer

Company: 
CAPITAL COM
Main info
December 11, 2017
Location: 
Limassol
Experience: 
2 year(s)
Expiration Date: 
Saturday, June 30, 2018
Contact Details: 
If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com
Vacancy Description: 
Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Client Support Officer. Our mission is to make the world of finance more accessible and engaging. We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.
Main Responsibilities: 

Responsibilities:●    Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls●    Assist clients with the KYC procedure●    Provide a tour around the trading platform●    Build client trust and satisfaction through professional support and training●    Be keenly aware of the competitive landscape and understand financial markets●    Collect clients’ feedback and analyse how clients’ experience can be improved●    Keep open communication between the departments to resolve any issues●    Perform other tasks related to the client support department as provided by Customer Support Manager●    Meet company targets and goals and contribute to increasing company revenue

Main Requirements: 

Qualifications:●    Native English OR fluent English plus extra language such as Dutch and German are required (any additional European languages (fluent) will be considered an advantage)●    Bachelor’s degree●    Significant work experience, preferably in the financial industry in a position of customer support, account/client management, sales or retention role●    Ability to work a flexible shift schedule ●    Understanding of the competitive landscape and markets●    Ability to work independently and manage multiple tasks at the same time●    Ability to listen to clients’ and your team’s needs and find solutions●    Great self-organisation and time management skills●    Detail-oriented, with patience to work through complex issues●    Excellent communication skills, both verbal and written●    Excellent problem-solving skills

Social Guarantees: 

Our values:•    Be Clear•    Be Bold•    Move Fast•    Focus on Outcomes•    CareSalary:Attractive remuneration package, depending on qualifications and skillsWe offer:•    An opportunity to grow and learn •    Medical insurance for all employees •    Professional training •    Friendly and professional environment If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com