Dutch Customer Support

Company: 
CAPITAL COM
Main info
December 21, 2017
Location: 
Limassol
Experience: 
1 year(s)
Expiration Date: 
Saturday, January 20, 2018
Company Description: 
Capital.com is a Fin-tech start-up company based in Limassol
Contact Details: 
Please send your CV at paulina.chrysostomou@capital.com
Vacancy Description: 
We are looking for a native or fluent Dutch speaker to join our team of Client Administration Department in order to assist in servicing the day-to-day needs of Capital.com clients and building strong working relationships with them.
Main Responsibilities: 

Responsibilities:•    Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls;•    Assist clients with KYC procedure;•    Provide a tour around the trading platform;•    Build client trust and satisfaction through professional support and training;•    Be keenly aware of the competitive landscape and understand financial markets;•    Collect clients’ feedback and analyse how to improve clients’ experience;•    Keep open communication between the departments to resolve any issues;•    Performing other tasks related to client administration department provided by Customer Support Manager; •    Meet company targets and goals and contributing to increasing company revenue. 

Main Requirements: 

Qualifications:•    Native Dutch and fluent English is required;•    BA degree;•    Significant work experience, preferably in a financial industry in a position of customer support, account/client management, sales or retention role;•    Ability to work 24/7 shift;•    Understanding of the competitive landscape and Forex industry;•    Ability to work independently and manage multiple tasks at the same time;•    Ability to listen to clients and team needs and find solutions;•    Great self-organisation and time management skills;•    Detail-oriented, with patience to work through complex issues;•    Excellent communication skills, both verbal and written;•    Excellent problem-solving skills;•    An additional fluent European language will be considered as an advantage;  

Social Guarantees: 

Please send your CV at paulina.chrysostomou@capital.com