Retention Agent

Company: 
CAPITAL COM
Main info
January 8, 2018
Location: 
Limassol
Experience: 
2 year(s)
Expiration Date: 
Saturday, June 30, 2018
Company Description: 
Contact Details: 
If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com 
Vacancy Description: 
Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire a Retention Agent. Our mission is to make the world of finance more accessible and engaging. We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.
Main Responsibilities: 

Responsibilities:•    Be the primary point of contact for high-value clients•    Contact existing clients, ensuring they receive the highest level of service •    Manage client relationships and satisfaction through proactive support, training, and engagement, ensuring that clients have access to up-to-date market and pricing information•    Promote the company’s products and service•    Educate clients on how to use the company’s trading platform•    Provide a basic level of understanding of fundamental and technical analysis to clients in a highly compliant manner•    Contribute to company growth and financial targets such as revenue and a high level of client acquisition, retention and reactivation•    Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights•    Takes initiatives to improve customer satisfaction via process improvement plans, efficient reporting and flow of information 

Main Requirements: 

Qualifications:•    At least 2 years of experience in a similar position•    Native or advanced English speaker plus an extra language •    Professional communications skills •    Dynamic, innovative and target driven •    Strong networking capability •    Ability to work on own initiative, expand and generate business•    Ability to work in a high-pressure and fast moving environment

Social Guarantees: 

Our values:•    Be Clear•    Be Bold•    Move Fast•    Focus on Outcomes•    CareSalary:Attractive remuneration package, depending on qualifications and skillsWe offer:•    An opportunity to grow, learn and travel •    Medical insurance for all employees •    Professional training•    Friendly and professional environment If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com