English Social Media Specialist in Client Support Department


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Main info
March 7, 2018
2 year(s)
Expiration Date: 
Saturday, June 30, 2018
Company Description: 
Contact Details: 
If you want to be part of our team, send your CV via email to Paulina Chrysostomou at paulina@capital.com
Vacancy Description: 
Capital.com, a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, is looking to hire an English Social Media Specialist in Client Support Department. Our mission is to make the world of finance more accessible and engaging. We use innovative technologies to build the most easy-to-use and transparent financial ecosystem.
Main Responsibilities: 

Responsibilities:●    Respond to clients’ public requests in social media (Facebook, Twitter and other platforms)●    Manage Capital.com communication in social media●    Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls●    Assist clients with KYC procedure●    Provide a tour around the trading platform●    Manage client trust and satisfaction through professional support and training●    Be keenly aware of the competitive landscape and understand financial markets●    Collect clients’ feedback and analyse how to improve clients’ experience●    Keep open communication between the departments to resolve any issues●    Perform other tasks related to client administration department as provided by Customer Support Manager●    Meet company targets and goals and contributing to increasing company revenue

Main Requirements: 

Qualifications:●    Experience with Social Media Communications is a must;  ●    Fluent English Speaker; ●    Bachelor’s degree●    Significant work experience, preferably in the financial industry in a position of customer support, account/client management, sales or retention role●    Ability to work a flexible shift schedule ●    Understanding of the competitive landscape and markets●    Ability to work independently and manage multiple tasks at the same time●    Ability to listen to clients’ and your team’s needs and find solutions●    Great self-organisation and time management skills●    Detail-oriented, with patience to work through complex issues●    Excellent communication skills, both verbal and written●    Excellent problem-solving skills●    An additional fluent European language will be considered as an advantage

Social Guarantees: 

Our values:●    Be Clear●    Be Bold●    Move Fast●    Focus on Outcomes●    CareSalary:Attractive remuneration package, depending on qualifications and skillsWe offer:●    An opportunity to grow and learn ●    Medical insurance for all employees ●    Professional training ●    Friendly and professional environment